LEADERSHIP QUOTES Impressions “Some people can almost become professional interviewees. They can impress any potential employer, but that doesn’t mean they’re the best candidate.” —Willi Wiesner, business educator Leadership “[Be] willing to face the music even when you don’t know the tune.” —Karren Brady, managing director of a professional British soccer team Importance “If you are 35 years old and you work in the housekeeping department, you don’t have the most glamorous job. But it is my job as your manager to make it glamorous—to make you feel special.” —Adrian Perez, hotel executive Meetings “Handled incorrectly, the modern meeting has to rank as one of America’s most excruciating and masochistic workplace experiences around.” —Chuck McPherson, president of Interactive Meeting Solutions, a California tech firm Effort “Everything worthwhile, everything of any value, has a price. The price is effort.” —Loretta Young, actor Striving “I do the very best I know how—the very best I can; and I mean to keep on doing so until the end.” —Abraham Lincoln, U.S. president Triumph “Labor conquers all things.” —Virgil, Roman poet Deliverance “Lord, deliver me from the man who never makes a mistake, and also from the man who makes the same mistake twice.” —William Mayo, physician Vision “I don’t like looking back. I’m looking ahead to the next show. It’s how I keep young.” —Jack Benny, entertainer Destiny “Destiny is not a matter of chance; it is a matter of choice.” —William Jennings Bryan, politician Love “Choose a job you love, and you will never have to work a day in your life.” —Confucius, Chinese philosopher Stress “Stress is an ignorant state. It believes that everything is an emergency.” —Natalie Goldberg, writer Bad Apples We’ve let people know that if they have a coworker who doesn’t want to be there, we will take corrective action against them. That has done more for morale than having pizza parties. —Mel Beal, a healthcare provider vice president